Refund and Returns Policy
1. Order Cancel
All orders can be canceled until they are shipped. If your order has been paid and you need to cancel it, you must contact us within 24 hours. Once the package is shipped, it can no longer be canceled.
We will charge a processing fee for order cancellation. The processing fee is 3.5%( 6% for Klarna) of the order amount. If the fee is less than 1 USD, it will be charged at 1 USD.
2. Return & Refund
We accept the return of products. Customers have the right to apply for a return within 14 days after delivery of the product.
Your satisfaction is our #1 priority. Therefore, you can request a refund for ordered products if:
- you do not receive them within the guaranteed time (not including handling time)
- you receive the wrong item
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster).
- you don’t like it (style, color, size, and so on).
Customers should pay for the return fee, the cost includes the shipping fee and re-listing fee (90% of the deal price).
3. Refund Time
After approval, you will get the refunds in 5 business days.
If the product is broken during the shipping, please supply the full proof pictures of the broken product, and we will reship the broken package FREE.