Edit: Feb. 25,2021
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (not including handling time)
- you receive the wrong item
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- you don’t like it (style, color, and so on).
The goods sold on Health-SmartHomes.org are large-size products and multiple shipments will increase the risk of damage to the goods. If the Buyer returns this item without stating a reason, or due to customer rejection, the Buyer is responsible for any damage sustained to the product(s) during the return process.
If the Buyer does not contact customer service within 30 days after the Seller provides a valid tracking number of the re-shipment, the system will automatically categorize the goods as being received by the Buyer, regardless of the location of the package.