Frequently Asked Questions

When can I cancel an order?

In 24 hours after payment.

How do I request a shipment stoppage?

When an order has been processed for shipping by the warehouse but hasn’t left the warehouse yet, you can try to request a shipment stoppage via the site contact us page.

How many years do you supply for the warranty?

Warranty date is subject to the product description page, if no specification, normally 1 year.

Is there any fee for shipping?

No.

Can the product be ship out of the US?

No. we only ship in the United States now, and don’t support:
1. PO Box
2. PR – Puerto Rico
3. HI – Hawaii
4. VI – Virgin Islands
5. AA – Armed Forces America
6. AK – Alaska
7. AS – American Samoa
8. AE – Armed Forces
9. AP – Armed Forces Pacific
10. GU – Guam
11. MP – Northern Mariana Islands

What’s the manufacturer of our products?

Most of our products are made from Vietnam, China.

Do you have any discount?

Yes, Enjoy a $10 discount when order over $500 with coupon: 10ff.

About California Proposition 65?

Yes, every bed sent to California will have Prop 65 warning.

Why there is no tax?

Because our company registered in Hong Kong, for more details please visit About Us.

Where are your warehouses?

California Warehouse(CA):
CA1: 18961 E.Arenth Ave., City of Industry, CA 91748
CA2: 108-118 Brea Canyon Road, Building 12, City of Industry, CA 91789
CA3: 10850 Business Dr. Fontana, CA

New York Warehouse(NJ):
NJ1: 114 Melrich Rd, Suit a,b,c, Cranbury, NJ 08512(New Jersey)
NJ2: Suit 1 121 Herrod Blvd, Dayton, NJ 08810

How many days can it be delivered?

It will take 5-17 business days, For more detail please check Shipping Policy.