Frequently Asked Questions

1. When can I cancel an order?
Whether an order can be canceled/changed depends on the status of the order and the operation time. When the order status is “On Hold”, the order can be canceled/modified through the platform directly.

2. How do I request a shipment stoppage?
When an order has been processed for shipping by the warehouse, but it hasn’t left the warehouse yet, you can try to request a shipment stoppage via the site contact us page. We cannot promise the request will succeed. For a successful shipment stoppage, we will charge $30 per package. If the shipment stoppage fails then there’s no charge, but the Customer need responsible for any loss resulted.

3. If a package has been shipped out can I still get it back?
Before the shipment arrives at its destination, the buyer can request package reroute. We cannot promise the request will succeed. Whether the package reroutes succeed and fails, the buyer is still responsible for any charges and loss resulted. Because larger packages are more likely to be damaged during shipping, the probability of the return package will be in the resell-able condition is low. As such package reroute should be considered the last resort. contact us for the procedure and the fees charged.

4. How many years do you supply for the warranty?
Warranty date is subject to the product description page, if no specification, normally 1 year.

5. Is there any fee for shipping?
Free shipping discount code: freeship, when your order over $50.

6. Can the product be ship out of the US?
No. we only ship in the United States now.

7. What’s the manufacturer of our products?
Most of our products are OEM products, so they’re not well-known. but the quality is very good, and it is also very popular.

8. Do you have any discount?

Normally, we don’t have any discount. because we have the lowest price than other sites (Amazon, Wayfair, Walmart … )  if you found a cheaper price, please contact us(support@health-smarthomes.org).

If you want to order multiple products (wholesale), we also have discounts, please contact us(support@health-smarthomes.org), we will reply within 24 hours.