Shipping Policy

Edit: Feb. 25, 2021

Please note that due to the Coronavirus, our shipping and delivery policies have experienced temporary modifications

The earliest shipment time will be the next working day after a user placed their order.

US Shipping Times for General Products

  1. During U.S. working days (Standard Time): when the user imports the order and completes payment before 4 pm Pacific Standard Time (PST), the products can be shipped on the same day.
  2. During U.S. working days (Summer Time): when the user imports the order and completes payment before 3 pm Pacific Standard Time (PST), the products can be shipped on the same day.
  3. During U.S. non-workdays: Products can be shipped on the first working day after the non-workday (weekend or holiday).

Shipping Times (General Products)

After an order is made on the Marketplace, your order will be shipped from our warehouse in 2-7 business days. Delivery time can take between 3-15 business days, however, most orders will be delivered within 3-5 business days.

Shipment Times (Oversized Items)

Is OverSize” – The attribute in the product’s Additional information.

Due to additional steps that need to be taken when shipping oversized items as compared to normal-sized items (contacting the end customer to confirm their submitted shipping address and contact information are correct), products will be shipped within 8-10 working days.

US Product Delivery Areas:

Our delivery services are currently only available to locations within the continental United States.

Overseas territories are excluded. Delivery in the following states is not supported: PR, AK, HI, GU, AA, AE, AP.

Please note: we currently DO NOT ship to PO Boxes.

Holiday Schedule

Our warehouses will adhere to the following national holiday schedule below, on these dates the warehouses will not be operating. Please also note that on Saturdays and Sundays our warehouse network does not process shipment orders. If any special circumstances arise in which our warehouse network will be unable to operate outside of these dates, you will be notified in advance.

US Warehouse Network Holiday Schedule

Holiday

Day(s) Observed

New Year’s Day

January 1, 2021

President’s Day

February 17, 2021

Memorial’s Day

March 25, 2021

Independence’s Day

July 3, 2021 – July 4, 2021

Labor’s Day

September 7, 2021

Thanksgiving Day

November 26, 2021

Christmas Day

December 25, 2021